Frequently asked questions
ORDERING
How do I place an order?
Choose your items, add them to your cart and check out. You can order as a guest or create an account.
Is there a minimum order?
Yes, the minimum order is AED 50.
Are there any offers?
Yes. You get 10% off your first order, and 10% off when you spend AED 500 or more. These apply automatically, with no code needed. Only one discount applies per order: the biggest one.
Can I cancel my order?
Yes, before it is dispatched. Contact us on WhatsApp with your order number as soon as possible.
PAYMENT
Can I pay cash on delivery?
Yes, on orders up to AED 3,000, with no extra fee.
Are prices in AED and do they include VAT?
All prices are in UAE dirhams (AED). The price you see at checkout is the price you pay, with VAT included where applicable.
DELIVERY
Where do you deliver?
All seven Emirates.
How much is delivery and how long does it take?
Dubai, Sharjah and Ajman cost AED 15 (1-2 business days). Abu Dhabi costs AED 20 (2-3 business days). Northern Emirates cost AED 25 (3-5 business days). See our Delivery page for free delivery thresholds.
How can I track my order?
Use the Track order link at the bottom of any page with your order number.
RETURNS AND EXCHANGES
Can I return or exchange an item?
Yes. You have 7 days from delivery to ask for a free change or exchange.
How do refunds work?
Refunds are given as website credit, valid for 90 days from the day it is issued. It is not paid back in cash or to your card.
What if my item is damaged or wrong?
Contact us right away with your order number and a photo. We will replace it free of charge or give you full website credit.
CONTACT
How do I contact you?
WhatsApp +971 58 985 7250 or email admin@oasishomemarket.org.
Can't find your answer? Visit our Contact us page.
