Returns, exchanges & refunds
We want you to love what you ordered. If something isn't right, you have 7 days from the day your order is delivered to ask for a change, an exchange or a refund. It is completely free.
CHANGE OR EXCHANGE
Change or exchange is possible on all eligible items. You can swap for a different size, colour or product. If the new item costs more, you pay the difference. If it costs less, the difference is added to your website credit. Exchanges are free of charge.
REFUNDS AS WEBSITE CREDIT
If you prefer not to exchange, we refund you in website credit.
- Your refund is issued as Oasis Home Market website credit, not as cash and not back to your card.
- Your credit is valid for 90 days from the day it is issued. You can use it on any order in that time.
- Credit that is not used within 90 days expires, so please use it before then.
- Credit has no cash value and cannot be transferred or withdrawn.
- We issue your credit within 2 business days after we receive and check the returned item, and we confirm the amount and how to use it by WhatsApp or email.
WHICH ITEMS CAN BE RETURNED
To be eligible, an item must be:
- Returned within 7 days of delivery
- Unused, unworn and in its original packaging, with tags and seals intact
- Accompanied by your order number
Items we cannot accept back:
- Perfumes that have been opened or sprayed (unless faulty)
- Items that have been worn, washed, altered or damaged after delivery
- Items marked as final sale
DAMAGED, FAULTY OR WRONG ITEM
If your item arrives damaged, faulty or different from what you ordered, contact us as soon as possible with your order number and a photo. We will replace it free of charge or give you full website credit, including the delivery fee.
HOW TO RETURN OR EXCHANGE
1. Message us on WhatsApp at +971 58 985 7250 or email admin@oasishomemarket.org within 7 days of delivery. Tell us your order number, the item and the reason, and whether you want an exchange or credit.
2. We confirm your request and arrange the return at no cost to you.
3. Once we receive and check the item, we send your exchange or add your website credit.
CANCELLING AN ORDER
You can cancel an order before it is dispatched. Contact us as soon as possible with your order number.
Questions? We are happy to help. Visit our Contact us page.
